Marketing and Sales Automation Agency

More efficient contact management and greater sales achievement by automated processes

We examine and assess existing marketing, sales and customer support measures and identify entry points for automation processes. We accompany your agency on the path of introducing automation for marketing, sales and customer support.

Marketing Automation

 

We develop professional automation solutions if you want to generate new leads by various contact channels, as well as solutions to retain existing customers through excellent customer dialogue.

Marketing Approaches

  • Lead Generation Automation - Collecting customer data and profiling data through multiple contact channels
  • Automation of email campaigns: email routes along the customer journey and according to customer behavior.
  • Automating customer communication by rules-based loyalty programs.
  • Data Analysis Automation - Automated Dashboard and Reporting for Management Decisions
  • Digital marketing automation, including search engine marketing and social media marketing.
Marketing Automation Programmierung
Marketing Automation Analyse
Campaign

Sales automation

 

We transfer stakeholders from lead campaigns to a data-driven, tool-based lead management process to automate sales activities. The outcomes are obvious processes, coordinated measures and automated campaigns to boost sales success.

Sales approaches

  • Automation of recurring sales processes (scheduling, preparing and monitoring customer inquiries, preparing offers, tracking of open offers, reporting)
  • Lead Management Automation (Automatically Distribute, Evaluate, and Prioritize Leads)
  • Automation of sales merchandising and incentives (vouchers, coupons, contests, etc.)
  • Automation by online store systems (billing, shipping and returns, etc.)

Customer service automation

 
Benefit from automating customer service processes, replacing routine manual processes and queries and using the valuable resources freed up for value-added activities. We support your agency in improving processes and regulation in customer service. By using chatbots with AI technology, we ensure a successful balance between personal service and automation for excellent customer service.

Customer service approaches

  • Customer service automation via chatbots (answering questions about products, services, orders; frequently asked questions, requesting information, categorizing incoming messages)
  • Automate customer feedback through chatbots and applications (performing surveys, handling complaints)
  • Automation of customer loyalty programs (loyalty and bonus programs, customer clubs, recovery)
  • Automation of video and voice recordings (recording of incoming and outgoing calls to analyze and improve service quality and record customer contact details)
  • Automation through self-service (we will process standard queries independently)
Vertriebsautomation

Your benefits at a glance

Direction

Automated manage the procedures and processes

communication

More effective and centered communication

Leads

High quality leads

Time & Cost

Time and cost savings

Personal

Reduction of personnel cost

Customers

Consolidation of customer relationships and contacts

Conversion

Increased conversion rate.

Sales

Rapid sales loyalty

Get in Touch with Us