CRM Consulting Agency

Customer relationship management with method

Thanks to a data-based strategy, the use of modern technologies and an adequate contact and communication strategy,
we can set your company on the path to success.

CRM Strategie

Right Strategy

 

As specialists in attracting new clients and building relationships with them, we advise your company in an integral way. We design a CRM strategy for optimized customer relationship management.
Benefit from our many years of industry experience in developing strategies for better customer relationships, from customer clubs to multi-level and channel dialogue programs. We show you how you can better reach your customers, treat them more directly, and increase customer value.

Advice and Design

  • Strategy workshop
  • CRM Screening of Inventory Measures
  • Definition of requirements
  • Development of a CRM strategy: data (customer) I systems I contact channels I campaigns
  • Target group / market analysis / industry
CRM Smart Data

Right Data

 

We create the technical and procedural prerequisites for a data-driven CRM and support your company in developing »customer insights«.
The foundation of a successful CRM is valid and usable data. We advise you step-by-step along the way and develop the strategy and data analysis with you.

Data management

  • Data workshop to take stock
  • Requirement Concepts
  • Development of a data strategy: (customer) data I process I systems I rules
  • Advise and control data management processes: acquisition I validation I enrichment
  • Data Processes and Leads That Meet the GDPR

 

Data analytics

  • Creation of analysis concepts, sets of rules, data agreements.
  • Analytics operation and implementation, including customer journey analytics, sales funnel analytics, web analytics
CRM Strategie

Right Campaign

 
As a full-service CRM agency, we implement your strategy and support you with our knowledge and skills.
Take advantage of our experience in planning, controlling and processing multi-channel campaigns to manage your customer relationship! With us, you get the design, planning, creation and implementation of your CRM campaigns from a single source.

Development and operation of customer clubs and dialogue programs.

  • Participant and partner management
  • Campaign implementation
  • Development and operation of technical infrastructure
  • Communicating

Campaign’s production, processing, and control

  • Email Campaigns
  • Online campaigns and ads
  • Social media campaigns
  • The print campaigns

Client management

  • Campaigns to optimize the management of your customers
  • Tools and software programs to automate your client management
CRM Technology Tools

Right Technology

 

We use state-of-the-art technologies and software solutions throughout the customer journey to provide optimized support for integrated and automated data, communication and campaigning processes for data-supported CRM.

Technology and Tools

  • Create a requirements catalog
  • CRM Assessment Software and Tools
  • Configure systems and tools
  • Operation and management of loyalty and dialogue programs

Software tools to measure customer feedback

  • AdRightly Fanscan

Our products: CRM and customer loyalty

Digital Advertising

  • Google Ads
  • Google MyBusiness
  • Google Shopping
  • Social media ads
  • Search Engine Optimization

E-mail Marketing

  • Email Campaigns
  • Informative report
  • Shipping routes along the customer journey
  • Marketing automation

Printed advertising material

  • Mail
  • Catalogs and Magazines
  • Inserts
  • Classic ads with responsive elements.

Web portal

  • Online customer clubs
  • Online stores
  • Marketing website
  • Landing pages

Dialog program

  • Multilevel Channel Specific Dialog Programs
  • Omni-Channel Dialogue Program
  • Customer Lifecycle Dialogue Program

Conversational marketing

  • Chatbots (AI Compatible)
  • Voicebots
  • Forms

Four steps to success - with our CRM and radar detection

Next level to manage your customers

We put your CRM to the test. We examine structures and processes, actively monitor changes,
identify opportunities and derive action recommendations from them. The result is a detailed understanding of your customers' current management.
as well as concrete measures for the constant development of excellent dialogues and relationships with customers.

Step 1:
CRM Screening

Systematic inventory and analysis of your existing CRM measures

Step 2:
Measurement score

Assess your CRM metrics based on strategic and operational success drivers

Step 3:
Radar analysis

CRM triage assessment and identification of gaps in your current CRM strategy

Step 4:
Results report

Summary of optimization opportunities and specific action recommendations.

Get in Touch with Us